Tin Man
The Project
Tin Man is the comprehensive internal loan processing engine at Better.com. Automating complex mortgage workflows, it enables teams to process high volumes of loans with industry-leading efficiency.
My Contribution
I spent over two years working on this internal, data-heavy tool at Better—refining the UI, improving usability across complex workflows, and building new features to support the ops and product teams’ day-to-day work.
Role
- UI Design
- Frontend Development
Technologies
- Ember JS
- HTML5
- CSS3
- CSS Animations
- SCSS
Credits
- Alastair HallidayUX Director
Loan Files
A table to see all the active loan applications, with filters and sorting options.
Loan File
An aggregated view of a borrower financial situation, used by underwriters to decide if a borrower is safe to get a loan or not.
Pricing
A tool used by sales people to simulate loan pricing when on the phone with a customer.
Semi-Automated Messenger
A way to send automated messages to borrowers, prepopulated with data from the loan file.
Facts
A way to override manually some fact associated to a loan, in case the machine made an error.
Fact History
A powerful tool to see everything saved associated to a loan.
Trigger Analyzer
A tool to see why certain steps were triggered or not
Payment Schedule
A history of all payments made for the loan
Tickets
A way to create and manage internal issues related to a loan.
Style Guide
Custom style guide displaying various components used in internal tools.
A page from the style guide, showing the infamouse Piggy preloader, beloved by many. Was sadly sunsetted some time after I was gone.
Better Cover
Custom activity to sign up for an insurance policy with selected partners.
Pipelines
A feature that allows managers to group sales pipelines, create filters and assign them to different team members.
Campaigns
A way to add discounted rates to certain clients.
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